FAQ

Do you offer local pickup?

Yes we do offer local pickup in Mississauga, ON. Please message us through the contact us page and we will provide more information and a coupon code.

Can I return my order? 

Because each item is lovingly handmade, all sales are final, and we’re unable to accept returns or exchanges.

If there’s any issue with your order—such as damage during shipping or receiving the wrong item—please reach out on the contact us page within 7 days of delivery, and we’ll be happy to make it right.

What are your shipping options?

Canadian $3/$9 shipping/US approx. $7-14 USD

Canadian Orders Shipped with Chitchats select service 2-8 Business days, does not use Canada Post. No shipping to PO Boxes or RR addresses or Business addresses. Includes full tracking

$3 Canada Post letter mail shipping available on some small items only in Canada. No tracking number available and shipping may take 3-10 business days or longer for some remote areas.

US orders shipped with Chitchats select service 4-9 Business Days. Includes full tracking. All Duties/Tariffs Prepaid by me included in the shipping cost.